Harvard Pilgrim/Optum Behavioral Health Benefits

If you’re enrolled in a Harvard Pilgrim medical plan, you have access to a vast network of behavioral health providers in all 50 states through their partner, Optum. These providers evaluate and treat general behavioral health conditions, such as depression and anxiety, with both in-person and virtual therapy.

You also have access to a number of additional resources to help you on your wellness journey, such as:

• Talkspace: This digital therapy service lets you connect to a licensed therapist in your state via secure digital messaging on your computer, smartphone or tablet. After completing the initial assessment, you’ll be matched with three prospective therapists based on your needs. You can start therapy in as little as a few hours. Get started at talkspace.com/connect. You’ll need your Harvard Pilgrim ID number.
• Sanvello Mobile App: This easy-to-use online tool can help you dial down the symptoms of stress, anxiety and depression — anywhere, anytime. It also provides tools like daily mood tracking, coping tools, guided journeys, personalized progress reports and community support. You can download the app from your device’s app store, or visit liveandworkwell.com (access code: HPHC). Once downloaded, enter your Harvard Pilgrim ID number for premium access.
• Doctor on Demand: With this virtual care option, you can access routine behavioral health support for common conditions and concerns such as depression, relationship issues, workplace stress, social anxiety, addiction, trauma and loss. Get details and set up an account at doctorondemand.com.
• 24/7 Behavioral Health Support: For routine behavioral health treatment issues, please contact your behavioral health provider. If you have more urgent questions about finding treatment or a behavioral health provider, please call the Behavioral Health Access Center at 888-777-4742. Licensed care advocates answer calls around the clock, seven days a week. If you are experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away.

Ability Assist

When life’s journey throws you a curve, you should have simple solutions to help you cope with stress, anxiety and more. The Hartford’s Ability Assist program, offered through ComPsych, can help take the complexity out of life’s challenges.

You and your family have access at any time to help with everything from daily life to big issues — like job pressures, relationship issues, retirement planning, grief, stress, depression and disability. The service includes up to three face-to-face counseling sessions per person, per issue, per year. Counseling is also available by phone for legal, financial, medical and benefit-related concerns.

How to Access Support

Call 800-96-HELPS (800-964-3577) or visit www.guidanceresources.com. When you visit the website for the first time, follow these steps to register:

• In the Organization Web ID field, enter HLF902
• In the Company name field, enter ABILI
• Select Ability Assist Program to create you username and password

HealthChampion

Being injured in an accident or diagnosed with a critical illness can take a toll on your mental health as well as your physical health. If you find yourself in this situation, you can get the support you need from HealthChampion, so you can focus on your recovery and emotional wellness.

This program helps:

• Guide you through health care options
• Connect you with the right resources
• Advocate for timely and fair resolution of issues

You have unlimited, 24/7 access to both administrative and clinical specialists for:

• Easy-to-understand explanation of your benefits
• Cost estimates
• Claims and billing help
• One-on-one review of your health concerns
• Help preparing for doctor’s visits
• Answers to diagnosis and treatment questions
• Referrals to community support resources
• And more

To get help, call 800-96-HELPS (800-964-3577).

The Hartford Grief Services

Losing a loved one is one of the most difficult journeys many people will take. If you’re covered under The Hartford’s group life or accident insurance, you, your beneficiaries and family members have access to services to help.

Beneficiary Assist

This service provides counseling and other resources for help after a loss or terminal illness. It includes:

• Up to five face-to-face counseling sessions and unlimited 24/7 phone access
• Referrals to the right resources for grief, mental health, family conflict, work, substance abuse and more
• Legal and financial consultations
• And more

To learn more or get help, call 800-411-7239.

Funeral Concierge

This service helps you make confident, information decisions, understand your options and stay within your budget at a difficult time. It includes:

• 24/7 personal support from expert funeral advisors
• Funeral home price comparisons
• Funeral planning and pre-planning tools
• Family support and negotiation during the funeral sales process
• Express payment of life insurance proceeds to use for funeral expenses

To learn more or get help, call 866-854-5429 or visit everestfuneral.com/hartford (use code: HFEVLC).